个人信息授权处理协议
Personal Information Authorized Processing Agreement

个人信息跨信传输确认函

Letter of Confirmation for Cross-Border Transmission of Personal Information

儿童个人信息保护规则及监护人须知

Rules for the protection of children's personal information and instructions for guardians

发布日期：2023年9月18日

Issuance Date: September 18, 2023

生效时间：2023年9月19日

Effective date: September 19, 2023

                                                                                 引言

                                                                   Introduction

感谢您选择美亚！美亚（以下也称“我们”）深知个人信息对您的重要性，因此我们非常重视保护您的隐私和个人信息。我们将按照法律法规要求并通过《美亚隐私政策》（以下简称“本政策”）向您说明我们在您使用美亚的产品/服务时如何处理您的个人信息，以及我们为您提供的访问、更新、删除和保护这些信息的方式。

Thank you for choosing Meiya! Meiya (hereinafter referred to as "we", "us" or "our") understands the importance of personal information to you, so we attach great importance to protecting your privacy and personal information. We will explain to you how we process your personal information when you use Meiya's products/services in accordance with requirements of laws and regulations and through Meiya Privacy Policy (hereinafter referred to as "this policy"), as well as the ways we provide you to access, update, delete, and protect such information.

【特别提示】在您使用美亚的产品/服务之前，请您务必仔细阅读、充分理解本政策，特别是以字体加粗的条款，您应当重点阅读，在确认充分理解并同意后开始使用美亚的产品/服务。如果您通过美亚平台访问、预订或使用美亚的产品与/或服务，便视为您接受了本政策，即意味着同意美亚按照本政策收集、使用、储存和披露您的相关信息。如果您不同意以下任何内容，请立刻停止访问/使用美亚平台。如对本政策内容有任何疑问、意见或建议，您可通过本政策第九部分提供的联系方式与我们联系。

【Special Reminder】 Before using Meiya's products/services, please be sure to read and fully understand this policy, especially the terms in bold font. You should focus on reading and start to use Meiya's products/services after confirm that you fully understand and agree with them. If you access, book or use Meiya's products and/or services through the Meiya platform, you are deemed to have accepted this policy, which means that you agree to the collection, use, storage and disclosure of your relevant information by Meiya in accordance with this policy. If you do not agree with any of the following, please stop accessing/using the Meiya platform immediately. If you have any questions, comments or suggestions regarding the content of this policy, you may contact person us through the contact person information provided in Part 9 of this policy.

请您特别注意本政策的适用范围：

Please pay special attention to the scope of application of this policy:

1、本政策适用于美亚提供的所有产品和服务。如我们及关联公司的产品/服务中使用了美亚提供的产品/服务但未设独立个人信息保护政策的，则该部分产品/服务同样适用于本政策。如我们及关联公司的产品/服务已设独立个人信息保护政策的，则独立的个人信息保护政策优先适用，该等独立的个人信息保护政策中未提及而本政策有约定的内容，适用本政策。

This policy applies to all products and services provided by Meiya. If we and our affiliated companies use products/services provided by Meiya but do not have an independent personal information protection policy, then this policy shall apply to these products/services. If our products/services and those of our affiliated companies have set up independent personal information protection policies, these policies shall prevail. For content not mentioned in such independent personal information protection policies but agreed upon in this policy, this policy shall apply.

2、本政策不适用于美亚的产品/服务中包含的或链接至第三方提供的信息/服务（包括任何第三方应用、网站等），该等信息/服务由第三方负责运营，须遵循该第三方的个人信息保护政策或类似规定。

This policy does not apply to information/services  contained in or linked to Meiya's products/services (including any third-party applications, websites, etc.), which are operated by third parties and subject to their personal information protection policies or similar regulations.

                                                                                      第一部分 定义

                                                                                   Part 1 Definition

1、美亚/美亚集团/我们：广东美亚旅游科技集团股份有限公司（注册地址为广州市黄埔区中新广州知识城腾飞一街2号525房，统一社会信用代码：91440101751993007T）；

Meiya/Meiya Group/We: Guangdong Meiya Tourism Technology Group Co., Ltd. (Registered Address: Room 525, No. 2 Tengfei 1st Street, SSGKC, Huangpu District, Guangzhou, Unified Social Credit Code: 91440101751993007T);

广东美亚商旅科技有限公司（注册地址为广州市黄埔区中新广州知识城腾飞一街2号525房，统一社会信用代码：91440116591524 673P）；

Guangdong Meiya Business Travel Technology Co., Ltd. (registered address: Room 525, No. 2 Tengfei 1st Street, SSGKC, Huangpu District, Guangzhou, Unified Social Credit Code: 91440116591524673P);

广东美亚会奖旅游服务有限公司（注册地址为广州市黄埔区中新广州知识城腾飞一街2号525房，统一社会信用代码: 91440112MABWYR2Q01）；

Guangdong Meiya MICE Tourism Service Co., Ltd. (registered address: Room 525, No. 2 Tengfei 1st Street, SSGKC, Huangpu District, Guangzhou, Unified Social Credit Code: 91440112MABWYR2Q01);

北京美亚国际航空服务有限公司（注册地址为北京市朝阳区高碑店乡八里庄村陈家林甲2号联信国际大厦B座2层202-3室，统一社会信用代码：91110105765525044P)；

Beijing Meiya International Aviation Services Co., Ltd. (registered address: Room 202-3, 2F, Building B, Lianxin International Building, JIA No.2 Chenjialinjia, Balizhuang Village, Gaobeidian Township, Chaoyang District, Beijing, Unified Social Credit Code: 91110105765525044P);

上海易飞航空服务有限公司（注册地址为上海市普陀区金沙江路1006号2幢296室，统一社会信用代码：91310107761645452W）；

Shanghai E-FLY Air Travel Co., Ltd. (registered address: Room 296, Building 2, No. 1006 Jinshajiang Road, Putuo District, Shanghai, Unified Social Credit Code: 91310107761645452W);

香港美亚商务旅行管理有限公司（HONG KONG MEIYA TRAVEL CO., LIMITED）（注册编号：1851304）；

Hong Kong Meiya Travel Co., Limited (registration number: 1851304);

MEIYA TRAVEL INTERNATIONAL DMCC（注册编号：DMCC192303）；

MEIYA TRAVEL INTERNATIONAL DMCC (registration number: DMCC192303);

及；以上公司的分公司以及后续可能设立的其他与以上公司存在控制关系的其他企业在内的企业集团。以上主体联系方式请见本政策第九部分。

and; branches of the above companies and other enterprise group that may be established in the future consisting of other enterprises that have a controlling relationship with the above companies. Please refer to Part 9 of this Policy for the contact person information of the above entities.

2、美亚平台：美亚提供的线上渠道，即美亚集团名下的网页及客户端（包括App、微信小程序或H5页面），客户端适用的终端设备包括但不限于PC、平板电脑、手机等；以及其他由美亚提供的线下服务渠道，包括但不限于由美亚的客户人员通过电话、邮件或其他通讯方式为您提供服务。其中，美亚商旅小程序，意在为企业提供更合理的商旅出行方案，企业用户在使用该程序的所有功能均免费使用，不收取功能费用。

Meiya Platform: The online channel provided by Meiya, i.e., the WebPages and clients (including apps, WeChat mini programs, or H5 pages) under the name of Meiya Group, and the terminal devices applicable to the clients include but are not limited to PCs, tablets, mobiles, etc; and other offline service channels provided by Meiya, including but not limited to providing services to you by Meiya's customer personnel through phone, email, or other means of communication. Among them, the Meiya Business Travel Mini Program aims to provide enterprises with more reasonable business travel plans, and all the functions of the program are free for enterprise users to use without charging any function fees.

3、关联公司：指美亚集团内所有公司及其相关关联企业。

Affiliates: Refers to all companies within the Meiya Group and their related affiliated enterprises.

4、用户/您：使用美亚所提供的产品/服务的自然人，包括注册用户及未注册用户。

User/You: Natural persons who use the products/services provided by Meiya, including registered and unregistered users.

5、个人信息：以电子或者其他方式记录的与已识别或者可识别的自然人有关的各种信息，不包括匿名化处理后的信息。

Personal information: All types of information related to identified or identifiable natural person recorded in electronic or other forms, excluding anonymized information.

6、敏感个人信息：一旦泄露、非法提供或滥用可能危害人身和财产安全，极易导致个人名誉、身心健康受到损害或歧视性待遇等的个人信息。本政策中涉及的敏感个人信息包括生物识别、宗教信仰、特定身份、医疗健康、金融账户、行踪轨迹等信息，以及不满十四周岁未成年人的个人信息。

Sensitive personal information: Personal information that may endanger personal and property safety once leaked, illegally provided, or abused, and is highly likely to cause damage to personal reputation, physical and mental health, or discriminatory treatment. The sensitive personal information involved in this policy includes biometric identification, religious beliefs, specific identities, medical and health information, financial accounts, whereabouts and tracks, and personal information of minors under the age of fourteen.

7、个人信息删除：在实现日常业务功能所涉及的系统中去除个人信息的行为，使其保持不可被检索、访问的状态。

Personal information deletion: The act of removing personal information from systems involved in implementing daily business functions, so as to be kept in a state where it cannot be retrieved or accessed.

8、儿童：不满十四周岁的未成年人。

Children: Minors under the age of fourteen.

9、未成年人：不满十八周岁的自然人为未成年人。十六周岁以上的未成年人，以自己的劳动收入为主要生活来源的，视为完全民事行为能力人。

Minors: Natural persons under the age of eighteen are minors. Minors over the age of sixteen who rely on their own labor income as their main source of livelihood are to be regarded as persons with full capacity for civil conduct.

                                                                              第二部分 个人信息保护政策

                                                         Part 2 Personal Information Protection Policy

本政策将帮助您了解以下内容：

This policy will help you understand the following content:

一、我们如何收集和使用您的个人信息

How do we collect and use your personal information

二、我们如何使用Cookie和同类技术

How do we use cookies and similar technologies

三、我们如何共享、转移、委托处理和公开披露您的个人信息

How do we share, transfer, entrust to process and publicly disclose your personal information

四、我们如何存储和跨境传输您的个人信息

How do we store and transmit your personal information across borders

五、我们如何保护您的个人信息安全

How do we protect the security of your personal information

六、我们如何保护未成年人的个人信息

How do we protect the personal information of minors

七、如何行使您的权利

How to exercise your rights

八、本政策的修订和通知

Revision and Notification of this Policy

九、如何联系我们

How to contact person us

一、我们如何收集和使用您的个人信息

How do we collect and use your personal information

在您使用我们的产品/服务时，您需要/可以选择授权我们收集和使用个人信息的情形包括：

When you use our products/services, you need/can choose to authorize us to collect and use personal information in the following situations:

1、为了向您提供我们产品/服务的基本功能，您需要授权我们收集、使用必要信息的情形。如您拒绝提供前述必要信息，您将无法正常使用我们的产品/服务；

In order to provide you with the basic functions of our products/services, you need to authorize us to collect and use necessary information. If you refuse to provide the necessary information mentioned above, you will not be able to use our products/services normally;

2、为了向您提供我们产品/服务的附加功能，您可以选择授权我们收集、使用信息的情形。如您拒绝提供前述信息，您将无法正常使用相关附加功能或无法实现我们拟达到的功能效果，但并不会影响您正常使用我们产品/服务的基本功能。

In order to provide you with additional features of our products/services, you may choose to authorize us to collect and use information. If you refuse to provide the aforementioned information, you will not be able to use the relevant additional functions normally or achieve the intended functional effects, but it will not affect your normal use of the basic functions of our products/services.

请您注意，因我们向您提供的产品和服务种类众多，我们将根据您选择使用的具体产品/服务范围，遵循“合理、正当、必要”原则收集和使用您的个人信息。除此之外，您理解并同意，基于向您提供更好的产品和服务的目的，我们可能会不时推出新的或优化后的功能，可能增加或变更收集和使用个人信息的目的、范围和方式。对此，我们将通过更新本政策、弹窗、站内信或通过短信、电子邮件等通知方式另行向您说明收集和使用对应信息的目的、范围和方式，并为您提供同意与否的选项，且在征得您的明示同意后收集、使用对应信息。在此过程中，如您有任何疑问、意见或建议，您可通过本政策第九部分提供的联系方式与我们联系。

Please note that due to the wide variety of products and services we offer to you, we will collect and use your personal information in accordance with the principles of "reasonable, legitimate, and necessary" based on the specific scope of product/service you choose. In addition, you understand and agree that for the purpose of providing you with better products and services, we may from time to time introduce new or optimized features that may increase or change the purpose, scope, and method of collecting and using personal information. In this regard, we will inform you separately of the purpose, scope, and method of collecting and using the corresponding information by way of updating this policy, pop up windows, internal messages, or notifications such as SMS and email, and provide you with an option to agree it or not, and collect and use the corresponding information with your explicit consent. For any questions, opinions or suggestions you have during this process, you may contact person us through the contact person information provided in Part 9 of this policy.

您理解并同意，您使用美亚所提供的产品或服务涉及的一切行为均代表您本人。您的美亚账户操作所产生的电子信息记录均为您行为的有效凭据，并由您本人承担由此产生的全部责任。

You understand and agree that all actions related to your use of the products or services provided by Meiya represent yourself. The electronic information records generated by the operation of your Meiya account are valid evidence for your actions, and you are solely responsible for the responsibilities arising therefrom.

为保障美亚能实现与安全稳定运行之目的，我们可能会申请或使用操作系统的相关权限；为保障您的知情权，我们通过下列列表将产品可能申请使用的权限进行展示，您可以根据实际需要对相关权限进行管理；

For the purpose of ensuring the safe and stable operation of Meiya, we may apply for or gain use of relevant permissions of the operating system; we shall display the possible permissions to be used for product through the following list to protect your right to know, and you may manage the relevant permissions according to your actual needs;

根据产品的升级，申请、使用权限的类型与目的可能会有变动，我们将及时根据这些变动对列表进行调整，以确保您及时获悉权限的申请与使用情况；

请您知悉，我们为业务与产品的功能与安全需要，我们可能也会使用第三方SDK，这些第三方也可能会申请或使用相关权限。

According to the upgrade of the product, the types and purposes of permission applications and usage may change, and we will adjust the list in a timely manner based on these changes to ensure that you are informed of the application and usage of permissions in a timely manner;

Please be aware that for the functionality and security needs of our business and products, we may also use SDKs of a third party, who may also apply for or use relevant permissions.

权限列表：

Permission List:

1、读取手机存储中的内容(读取存储空间/照片权限)

Reading the contents of the phone's storage (permissions of reading storage space/photos)

权限功能说明：提供读取手机储存空间内数据的功能

Function Description of Permission: providing the function to read data from the phone's storage space

使用场景与目的：允许App读取存储中的图片、文件内容，主要用于退票凭证的上传、OCR识别证件获取证件号码、发送文件与客服沟通。

Usage scenario and purpose: allowing the App to read stored images and file content, mainly used for uploading refund vouchers, OCR scanning for document numbers, sending files and communicating with customer service.

2、读取手机状态和身份（电话权限、设备权限)

Reading phone status and identity (permissions of phone calls and device)

权限功能说明：提供读取手机设备标识，MEID信息，请您放心该权限无法监听、获取您的任何通话内容与信息

Function Description of Permission: providing the function to read mobile device identification and MEID information. Please rest assured that this permission cannot monitor or obtain any contents or information of your phone calls 

使用场景与目的：读取设备通话状态和识别码，识别设备ID，用于免密登录、调用系统拨号功能给酒店方拨打电话

Usage scenario and purpose: reading status of phone call and identification code of the device, identifying the device ID, used for passwordless login, activating system dialing function to call the hotel

3、录音

Recording

权限功能说明：使用麦克风录制音频

Function Description of Permission: using the microphone to record audio massages

使用场景与目的：用于帮助您在与客服在线沟通时发送语言或有声音的视频。

Usage scenario and purpose: used for sending audio messages or videos with voice when communicating with customer service online.

4、访问精确地理位置信息

Accessing precise geolocation information

权限功能说明：通过全球定位系统(GPS) 或网络位置信息(例如基站和WLAN)获取精准地理位置信息

Function Description of Permission: obtaining precise geolocation information via Global Positioning System (GPS) or network location information (such as base stations and WLANs)

使用场景与目的：用于完成安全保障服务及基于地理位置的服务(LBS) 如:定位当前位置用于查询附近的酒店、打车时定位当前位置

Usage scenario and purpose: used to provide security services and location-based services (LBS), such as locating the current location for querying nearby hotels and taking a taxi

5、拍摄照片和视频

Taking photos and videos

权限功能说明：使用拍摄照片和视频

Function Description of Permission: used for taking photos and videos

使用场景与目的：用于OCR证件识别、扫码登录、发送照片或视频与客服沟通

Usage scenario and purpose: Used for OCR scanning of documents, QR code login, sending photos or videos to communicate with customer service

（一）为您提供下单与订单管理功能

Providing you with order placement and management functions

当您准备订购美亚平台的产品/服务时，美亚平台系统会自动生成您订购该产品/服务的订单。在下单和订单管理过程中，我们可能会收集如下信息：

When you are ready to order products/services from the Meiya platform, the Meiya platform system will automatically generate an order for you to place the order. In the course of order placement and management, we may collect the following information:

（1）您所选择的不同产品/服务所要求提供的信息；

The information required for the different products/services you have chosen;

（2）您的联系人姓名、手机号；

Name and mobile number of your contact person;

（3）您在使用美亚平台的产品/服务过程中产生的订单信息。

The order information generated during your use of products/services on the Meiya platform.

我们收集这些信息是为了帮助您确定交易、支付结算、获得通知、帮助您查询和管理订单信息，以及提供客服与售后服务；我们还会使用您的订单信息来判断您的交易是否存在异常，以保护您的交易安全。

We collect this information to help you determine transactions, make payments and settlements, receive notifications, assist you in querying and managing order information, and provide customer service and after-sales service; we will also use your order information to determine if there are any abnormalities in your transaction in order to protect your transaction security.

因美亚所提供产品/服务的特殊性，您所选择的以下产品/服务，需要您进一步提交必要的信息才能完成预订，这些信息您需要自行填写，或者授权我们以其他方式帮助您完成信息录入，我们同时也提请您在具体预订过程中予以关注：

Due to the particularity of the products/services provided by Meiya, the following products/services you choose require you to further submit the necessary information to complete the reservation, and you need to fill out this information yourself, or authorize us to assist you in entering the information in other ways. We also remind you to pay attention the following during the specific reservation process:

（1）当您通过美亚的线上渠道接受美亚提供的产品或服务的，您需要注册、登录相关线上渠道的账号。您至少要提供您的手机号，并设置账号密码。

When you receive products or services provided by Meiya through its online channels, you need to register and log in to the relevant online channel account. You shall at least provide your mobile number and set an account password.

（2）当您预订境内外机票时，视不同的服务类型，您可能需要提供不同的信息类型。当您预订境内机票时，您至少需要提供乘客姓名、证件类型、证件号、手机号信息、出生日期。当您预订境外机票时，您至少需要提供乘客姓名（含拼音）、性别、国籍、出生日期、证件类型、证件号、证件有效期以及联系人手机号信息，视产品不同还可能需要您提供联系人邮箱信息。部分机票需要您完成航司会员的验证/注册才能预订，在上述验证/注册页面，您至少需要提供您的邮箱、国籍、美亚会员账号、美亚会员等级信息。您也可以选择向我们提供乘客手机号以接收航班信息，或者提供航司会员卡号以获得里程累积服务。

When booking domestic or international flights, you may need to provide different types of information depending on the type of service. When booking a domestic flight, you need to provide at least the passenger's name, ID type, ID number, mobile number, and date of birth. When booking an international flight, you need to provide at least the passenger's name (including pinyin), gender, nationality, date of birth, ID type, ID number, ID validity period, and contact person person's mobile number. Depending on the product, you may also need to provide contact person person's email. Some flights require you to complete airline member verification/registration before booking, and you need to provide at least your email, nationality, Meiya member account, and Meiya member level information on the above verification/registration page. You can also choose to provide us with the passenger's mobile number to receive flight information, or provide us with the airline's membership card number to rack up frequent flyer miles.

（3）当您预订境内火车票时，会视不同方式需要您提供不同的信息类别。您至少需要提供乘客姓名、证件类型、证件号、手机号信息、乘客类型。当您选择“12306预订”时，您需要提供12306账号信息。

When booking domestic train tickets, you need to provide different types of information depending on the method used. You need to provide at least the passenger's name, ID type, ID number, mobile number and passenger type. When you choose booking by 12306 , you need to provide your 12306 account information.

当您预订境外火车票时，至少需要提供乘客姓名、出生日期、护照号、联系人手机号信息。视产品或证件类型不同，可能还需要您提供邮箱、性别、国籍、证件有效期。

When booking an international train tickets, you need to provide at least the passenger's name, date of birth, passport number, and contact person person's mobile number. Depending on the product or the ID type, you may also need to provide your email, gender, nationality, and validity period of the document.

（4）当您预订酒店、民宿和客栈时，您至少需要提供入住人姓名、手机号信息；视产品不同可能还需要您提供证件号、邮箱信息。您也可以选择向我们提供您的出生日期和性别信息以使用个别酒店会员服务。某些特殊情况下(如特惠房、部分酒店的特定要求)还需要您提供相应的证件信息。

When booking hotels, homestays, and inns, you need to provide at least the name and mobile number of the person who checks-in; Depending on the product, you may also need to provide your ID number and email address. You may also choose to provide us with your date of birth and gender information to use individual hotel membership services. In certain special circumstances (e.g. preferential room or specific requirements of some hotels), you are also required to provide corresponding identification information.

（5）当您预订租车服务（包括国内境内租车服务、境外租车服务）时，视不同的服务类型，您可能需要提供不同的信息类型。当您预订境内租车服务时，您至少需要提供驾驶员的姓名、手机号、证件类型、证件号信息；当您预订境外租车服务时，您至少需要提供驾驶员的姓名、出生日期、国籍、手机号、邮箱信息。您也可以选择向我们提供出行航班号以获得航班延误车辆在一定时限内保留（以具体产品/服务页面提示的规则为准）的服务。

When booking car rental services (including domestic and overseas car rental services), you may be required to provide different types of information depending on the type of service. When booking domestic car rental services, you need to provide at least the driver's name, mobile number, ID type, and ID number; when booking an overseas car rental services, you need to provide at least the driver's name, date of birth, nationality, mobile number, and email address. You can also choose to provide us with your flight number to obtain the service of retaining vehicles for a certain period of time as flights delayed (subject to the rules indicated on the specific product/service page).

（6）当您预订专车服务（包括境内外接送机、境内接送站、境内外打车、境内外包车）时，视不同的服务类型，您可能需要提供不同的信息类型。当您预订境内打车服务时，您至少需要提供乘车人的手机号信息；当您预订境外打车服务时，您还需要提供乘车人的姓名拼音。当您预订境内接送机、接送站、包车服务时，您至少需要提供乘车人的姓名、手机号信息；当您预订境外包车、接送机服务时，您还需要提供乘车人的英文姓名。您也可以选择向我们提供乘车人常用地址（家、公司等）、乘车人微信号、同行人电话、预订酒店电话、第三方即时通讯账号以便司机与您联系或者更为便捷地提供服务。

When booking chauffeur-driven services (including domestic and international airport pick-up and drop-off, domestic pick-up and drop-off at train station, domestic and overseas ride-hailing, domestic and overseas chartered vehicle), you may need to provide different types of information depending on the type of service. When booking domestic ride-hailing services, you need to provide at least the passenger's mobile number; when booking overseas ride-hailing services, you also need to provide passenger's name in pinyin. When booking domestic pick-up and drop-off services at airport or train station, or chartered vehicle service, you need to provide at least the name and mobile number of the passenger; when booking overseas chartered vehicle or airport pick-up and drop-off services, you also need to provide the English name of the passenger. You may also choose to provide us with the passenger's commonly used address (home, company, etc.), passenger WeChat account, companion's mobile number, phone number of the hotel reserved, third-party's instant messaging account so that the driver can contact you or provide services more conveniently.

（7）当您预订汽车票、旅游专线时，您至少需要提供乘客姓名、证件类型、证件号、手机号信息、乘客类型。当您提供的证件类型为护照时，您还需要提供出生日期。

When booking bus tickets or a travel route, you need to provide at least the passenger's name, ID type, ID number, mobile number and passenger type. When the type of document you provide is a passport, you also need to provide your date of birth.

（8）当您预订签证服务时，您至少需要提供姓名、年龄段（区分成年人与儿童的签证申请费）、客户类型（区分办理签证所需材料）、配送地址以及联系人姓名、手机号、邮箱信息。我们会通过您提供的邮箱向您另行告知办理签证的必要材料（视您选择的使领馆的要求而定），该等材料仅会用于向使领馆申请办理签证之目的。

When booking visa services, you need to provide at least your name, age group (distinguishing visa application fees for adults and children), customer type (distinguishing required materials for visa application), shipping address, and contact person's name, mobile number, and email address. We will give you further notice of the necessary materials for visa application (depending on the requirements of the embassy or consulate you choose) through the email you provided, and these materials will only be used for the purpose of applying for a visa from the embassy or consulate.

（9）当您预订当地向导服务时，您至少需要提供乘车人姓名、手机号信息。您还可以选择提供邮箱、常用地址（家、公司等）、乘车人微信号、同行人电话、预订酒店电话、第三方即时通讯账号信息以便向导与您联系，或者更为便捷地提供服务。

When booking local guide services, you need to provide at least the name and mobile number of the passenger. You can also choose to provide your email, commonly used address (home, company, etc.), passenger WeChat account, mobile number of companions, phone number of the hotel reserved, third-party's instant messaging account for the guide to contact you or more conveniently provide services.

（10）当您预订保险时，您至少需要提供被保人的姓名、证件类型、证件号，视您选择的不同险种可能还需要提供被保人国籍、出生日期、性别、被保人是否有社保、投保人国籍、投保人中英文姓名、投保人手机号、投保人邮箱、投保人证件类型、投保人证件号、投保人出生日期、投被保人关系、理赔对象联系手机号、理赔对象联系邮箱、理赔对象银行账户姓名、理赔对象银行账号、理赔对象银行开户行信息、承保航班、房屋地址、车牌号。

When taking out insurance, you need to provide at least the name, ID type, and ID number of the insured. Depending on the type of insurance you choose, you may also need to provide the insured's nationality, date of birth, gender, whether the insured has social security, nationality, Chinese and English name, mobile number, email address, ID type, ID number, date of birth, relationship, the contact person's mobile number of the claimant, the contact person's email of the claimant, the name of the claimant's bank account, the claimant 's bank of deposit, the insured flight, home address, and license plate number.

为满足银保监主管部门相关要求，当您购买保险产品时，美亚平台有保险代理资质的主体将会在保险产品的页面上收集可还原为可供查验的有效图片或视频所需要的包括投保人和被投保人信息、页面操作在内的个人信息。

In order to meet the relevant requirements of the CBIRC, when you purchase insurance products, the entity with insurance agency qualifications on the Meiya platform will collect personal information, including information of the policyholder and the insured, and page operations on the insurance product page that can be restored to valid images or videos for verification.

（11）当您的出行人中包含未成年人时，我们需要您作为监护人或在取得监护人的同意下提供出行的未成年人的姓名、证件类型、证件号。

When your travelers include minors, we need you as a guardian or with the consent of the guardian to provide the name, ID type, and ID number of the minors traveling.

（12）当您使用美亚服务过程中，我们将自动收集您的如下个人信息：

When you use Meiya services, we will automatically collect your personal information as follows:

1、日志信息，指您使用我们的服务时，系统可能通过cookies、web beacon或其他方式自动采集的信息，包括：

Log information refers to the information that the system may automatically collect through cookies, web beacons, or other means when you use our services, including:

2、设备信息或软件信息，例如您的IP地址和移动设备所用的版本和设备识别码（IDFA/IMEI/OAID/IMSI）、设备MAC地址、软件列表、设备序列号、设备应用安装列表、以及通过网页浏览器、移动设备用于接入我们服务的配置信息。

Device or software information, such as your IP address, and version and device identification code (IDFA/IMEI/OAID/IMSI) used by your mobile device, device MAC address, software list, device serial number, device application installation list, and configuration information used to access our services through web browser or mobile device.

3、在使用我们服务时搜索或浏览的信息，例如您使用的网页或APP搜索词语、访问页面，以及您在使用我们服务时浏览或提供的其他信息。

The information you search for or browse while using our services, such as the web pages or apps you use to search for words, access pages, and other information you browse or provide while using our services.

4、您通过我们的服务提供的内容所包含的信息，例如拍摄或上传的照片反馈，以及日期、时间等。

The information contained in the content you provide through our services, such as photo feedback taken or uploaded, as well as date, time, etc.

5、位置信息，指您开启设备定位功能并使用我们基于位置提供的相关服务时，收集的有关您的位置信息，例如通过GPS或WLAN等方式收集您的地理位置信息，或您提供账户信息中包含的您所在地区信息等。您可以通过关闭定位功能，将会停止对您的地理位置信息收集。

Location information refers to the information collected about your location when you turn on the device's positioning function and use our location-based services, such as collecting your geographic location information through GPS or WLAN, or the information about your region included in the account information you provide. You can stop collecting your geolocation information by turning off the positioning function.

（13）对于美亚商旅用户，为成为美亚用户，以便我们基于您所在企业/组织的雇佣及管理行为提供服务，您需要向我们提供手机号码，设置、确认您的账号密码，提供或者授权我们从第三方处获取您的企业/组织名称、姓名和/或职位和/或月差旅规模信息、企业人数、企业所在地创建企业账号，否则您将不能基于企业/组织管理行为使用美亚商旅服务。

For users of Meiya Business Travel, in order to become Meiya users so as to allow us to provide services based on the employment and management behavior of your company/organization, you need to provide us with your mobile number, set up and confirm your account password, provide or authorize us to obtain your company/organization name, name and/or position and/or monthly travel scale information, the number of employees in the company, and the location of the company from a third party to create a business account. Otherwise, you will not be able to use Meiya Business Travel services based on your company/organization management behavior.

如您作为美亚商旅企业/组织管理员选择开通、管理美亚商旅服务时，我们会根据美亚商旅企业/组织管理员的指令记录您所在美亚商旅企业/组织用户的美亚商旅个人用户使用美亚商旅相关功能/应用过程中提交或产生的信息和数据（下称“企业/组织控制数据”），企业/组织控制数据可能包括：

If you choose to open and manage the AIG Business Travel service as an administrator of Meiya Business Travel company/organization, we will record the information and data submitted or generated by Meiya Business Travel individual user during the use of the relevant functions/applications of Meiya Business Travel (hereinafter referred to as "company/organization control data") according to the instructions of the administrator of Meiya Business Travel company/organization, and the company/organization control data may include:

1、您所在企业/组织分配给您的职位、隶属部门信息，以及如您所在企业/组织管理员开通出差申请和/或差旅审批和/或差旅报销服务功能，您需要按照企业/组织用户的要求提供的或产生的行程信息、报销明细信息。

The position and department information assigned to you by your company/organization, as well as the travel application and/or travel approval and/or travel reimbursement service functions activated by the administrator of your company/organization, and the itinerary information and reimbursement details that you need to provide or generate according to the requirements of the company/organization user.

2、您使用美亚商旅服务或开通使用第三方应用服务时的订单交易信息，以便向您展示并便于您对订单进行管理。诸如您作为管理员在美亚商旅管理后台选购或启用的第三方应用的交易信息。

The order transaction information when you use Meiya Business Travel Services or activate third-party apps in order to display it to you and facilitate your order management. The transaction information from third-party apps you purchased or enabled as an administrator in the Meiya Business Travel Admin.

3、其他由企业/组织用户提交或者授权提交的包含您个人信息的数据，如企业通讯录信息（包括企业组织用户的任职信息、联系方式、个人岗位信息）。

Other data submitted or authorized by company/organization users containing your personal information, such as company address book information (including employment information, contact person information, and personal position information of company/organization users).

您理解并同意，企业/组织用户为上述数据的控制者，我们仅根据企业/组织用户管理员的指令开通上述应用服务，处理美亚商旅企业/组织控制数据或您的个人信息。企业/组织用户上传和/或授权美亚商旅获取如企业/组织通讯录信息、外部业务联系人信息之前，应确保已经事先获得美亚商旅个人用户的明确同意，并仅限收集实现企业运营及管理目的所必需最终用户信息，并已充分告知最终用户相关数据收集的目的、范围及使用方式。

You understand and agree that the enterprise/organization user is the controller of the above data, and we will only activate the above application services according to the instructions of the company/organization user administrator to process the data controlled by Meiya Business Travel company/organization or your personal information. Before company/organization users upload and/or authorize Meiya Business Travel to obtain information such as company/organization address book and external business contact person information, they shall ensure that they have obtained the explicit consent of Meiya Business Travel's individual users in advance, and shall only collect the necessary end-user information for the purpose of operation and management of the enterprise. They shall also be fully informed of the purpose, scope, and usage of relevant data collection.

其他需要您进一步提供必要信息才能完成产品/服务的预订的，具体以预订流程中的展示、提示或授权内容或线下客服人员的说明为准，请注意仔细阅读。

For other products that require you to provide further necessary information to complete the booing of products/services, please refer to the display, reminder or authorization content in the booking process or the instructions of the offline customer service staff for details. Please read carefully.

（二）帮助您完成支付

Assisting you in completing payment

您通过美亚平台购买的产品需要进行支付结算时，视服务的不同，我们需要收集银行卡号、有效期、银行预留手机号、持卡人姓名、持卡人身份证件、卡验证码信息，以便于您的订单能够顺利完成支付。当您使用境外银行卡时，基于您选择的不同的支付机构的要求，我们会收集您的账单地址信息（包括国家、联系地址、邮箱）。

When you need to make payment for the products you purchased through the Meiya platform, we need to collect bank card number, validity period, bank reserved mobile number, cardholder name, cardholder ID, and card verification code information to facilitate the smooth completion of your payment depending on the service. When you use an overseas bank card,, we will collect your billing address information (including country, contact address and email address) based on the requirements of the different payment institutions you choose.

为了让您更安全、便捷地使用支付服务，如您的设备支持指纹功能，您可选择开通指纹支付功能。您需在您的设备上录入您的指纹信息，在您进行指纹支付时，您需在您的设备上完成指纹验证。我们仅接收验证结果，并不收集您的指纹信息。如您不想使用指纹验证，仍可通过其他方式进行支付。

In order to make it more secure and convenient for you to use the payment service, if your device supports fingerprint function, you may choose to activate fingerprint payment function. You need to enter your fingerprint information on your device, and you need to complete fingerprint verification on your device when you make a fingerprint payment. We only receive verification results and do not collect your fingerprint information. If you do not want to use fingerprint verification, you can still make payment through other means.

（三）帮助向您完成产品/服务的交付

Assisting in delivering products/services to you

为向您完成产品/服务的交付，我们在此过程中至少需要收集和使用您的订单信息以保证您的订购的产品/服务能够安全完成交付。

To complete the delivery of products/services to you, we need to at least collect and use your order information during this process to ensure that the products/services you ordered can be safely delivered.

若您订购获得的产品/服务需要使用电子兑换或邮寄（发票、商品）服务的，您至少需要提供产品/服务的使用人或收件人的姓名、手机号，视产品不同可能还需要您提供配送地址、电子邮箱地址，以便您的发票、产品/服务能够兑换或送达。

If the product/service you ordered needs electronic redemption or mailing (invoices, goods) services, you need to provide at least the name and mobile number of the user or recipient of the product/service. Depending on the product, you may also need to provide a shipping address and email address so that your invoice or product/service can be redeemed or delivered.

若您就订购的产品/服务需要开具纸质或电子发票的，我们至少需要收集发票抬头、邮箱在内的开票信息以及上述配送信息。

If you need a paper or electronic invoice issued for the product/service you ordered, we need to collect at least the invoicing information including the invoice title, email address, and the aforementioned delivery information.

（四）为您提供客户服务与处理争议

Providing customer service and dispute resolution for you

为保证您的账户安全，我们的电话客服和在线客服会使用您的订单信息，以验证您的身份。当您主动要求我们提供与您订单相关的客户服务时，我们可能会查询您的相关订单信息以便给予您适当的帮助和处理。如您主动要求客服协助您修改有关信息（如配送地址、联系人或联系电话），您可能还需要提供上述信息外的其他信息以便完成修改。

To ensure the security of your account, our telephone and online customer service will use your order information to verify your identity. When you proactively request customer service related to your order, we may inquire about your relevant order information in order to provide you with appropriate assistance and processing. If you proactively request customer service to assist you in modifying relevant information (such as delivery address, contact person person, or contact person mobile number), you may need to provide additional information in addition to the above information to complete the modification.

当您与我们联系时，我们可能会保存与您的通信/通话记录和内容，或您留下的联系方式及相关信息，以便与您联系或帮助您解决问题，或记录相关问题的处理方案及结果。上述录音在被保留法律规定的最短必要时间后会自动删除，除非由于合规要求或合法利益需要而保留。

When you contact us, we may save your communication/call records and content, or the contact person's information and related information that you leaved so as to contact or help you solve problems, or record the solutions and results of related problems. The above recordings will be automatically deleted after being retained for the shortest necessary time as required by law, unless retained due to compliance requirements or legal interests.

（五）改进美亚的产品/服务

Improving Meiya's products/services

1、我们可能会对收集的信息进行去标识化地研究、统计分析和预测，用于改善美亚平台的内容和布局，为商业决策提供产品或服务支撑，以及改进我们的产品和服务。

We may conduct de-identified research, statistical analysis, and prediction on the collected information to improve the content and layout of the Meiya platform, providing product or service support for business decision-making and improving our products and services.

2、我们可能将您的订单数据用于数据分析，以便让我们能够了解您所在的位置、喜好和人口统计信息，或与其他来源（包括第三方）的数据相匹配，从而开发和改进我们的产品和服务，但不涉及任何对相关数据挖掘及提供增值服务的情形。

We may use your order data for data analysis to enable us to understand your location, preferences, and demographics information, or match it with data from other sources (including third parties) so as to develop and improve our products and services, but without involving any data mining or value-added services.

（六）收集和使用您的个人信息的特别说明

Special instructions for collecting and using your personal information

1、若您提供的信息中含有其他用户的个人信息，例如，您通过美亚为他人订购产品/服务时需要提交实际订购人的个人信息，或您通过美亚平台主动上传、发布或共享的信息中涉及其他用户的个人信息的，在前述情形下，在向美亚平台提供这些个人信息之前，您须确保您已经取得本人的同意，并确保其已知晓并接受本政策。若其中涉及儿童个人信息的，您需要事先取得对应儿童监护人的同意。除非符合征得授权同意的例外情形（见本政策“一、我们如何收集和使用您的个人信息”），否则我们将会按照法律法规及国家标准的要求，针对某些场景下的敏感个人信息的处理，通过合理的方式征得您的单独同意。具体单独同意方式，以具体的功能页面显示为准。

If the information you provide contains personal information of other users, for example, when you need to submit personal information of the actual purchasers, or if the information you actively upload, publish or share through the Meiya platform involves personal information of other users as you order products/services for others through Meiya, in the aforementioned situation you shall ensure that you have obtained their consent and that they are aware of and accept this policy before providing such personal information to the Meiya platform. In case personal information of children is involved, you need to obtain the consent of the corresponding child's guardian in advance. Unless as meeting the exceptions of obtaining authorized consent (see "1. How do We Collect and Use Your Personal Information" in this policy), we will obtain your separate consent for the processing of sensitive personal information in certain scenarios through reasonable means in accordance with legal requirements of laws, regulations and national standards. The specific method of separate consent shall be subject to the display on the specific functional page.

2、若我们将信息用于本政策未载明的其他用途，或者将基于特定目的收集而来的信息用于其他目的，均会重新获得您的授权同意。

If we use the information for other purposes not specified in this policy, or use the information collected for specific purposes for other purposes, we will re-obtain your authorization and consent.

3、我们可能从为您提供服务的关联公司、业务合作伙伴等第三方处获得其所收集的您的相关信息。例如，您通过我们关联公司、业务合作伙伴网站及其移动应用软件等预订时，您向其提供的预订信息可能会转交给我们，以便我们处理您的订单，确保您顺利预订。我们将依据与第三方的约定，在收集前要求第三方说明您的个人信息来源，并对这些个人信息来源的合法合规性进行确认，了解第三方所收集您的个人信息的授权同意范围。如果我们收集和使用您的信息的目的，超出了第三方已获得的授权范围，我们会自行或要求该第三方另行征得您的同意后再处理您的个人信息。

We may obtain your relevant information from affiliates and third parties such as business partners who provide services to you. For example, when you make a reservation through our affiliates, business partner websites, and their mobile applications, the booking information you provide may be forwarded to us for us to process your order and ensure your booking goes smoothly. In accordance with the agreement with the third party, we will require the third party to explain the source of your personal information before collection, and confirm the legality and compliance of these sources of personal information to understand the scope of authorization and consent for the collection of your personal information by the third party. In case the purpose of collecting and using your information exceeds the authorized scope of a third party, we will process your personal information on our own or ask the third party to obtain your consent separately.

4、为服务用户的目的，美亚可能通过使用您的个人信息，向您提供消息通知，包括但不限于向您发出审批订单信息、产品和服务信息，或者与美亚合作伙伴共享信息以便他们向您发送有关其产品和服务的信息。您在享受美亚提供的各项产品或服务的同时,授权并同意接受美亚向您的电子邮件、手机、通信地址等发送服务类及营销类信息。若您选择不接受美亚提供的各类信息服务,您可以按照美亚提供的相应设置拒绝该类信息服务。

For the purpose of serving the users, Meiya may provide you with message notifications by using your personal information, including but not limited to sending you approval order information, product and service information or sharing information with Meiya partners so that they can send you information about their products and services. While enjoying the various products or services provided by Meiya, you authorize and agree to receive service and marketing information sent by Meiya to your email, mobile, communication address, etc. If you choose not to accept these information services provided by Meiya, you may refuse such information services according to the corresponding settings provided by Meiya.

5、我们收集您的MAC地址、Android id 个人信息，以用于号码认证服务。

We shall collect your MAC address and Android ID personal information for use in number authentication services.

6、通过获取软件安装列表，以用于唤醒目标应用的功能。

By obtaining a list of software installations, it is possible to wake up the functions of target application.

7、征得授权同意的例外

Exceptions to obtaining authorized consent

您充分知晓，根据法律法规要求，以下情形中我们收集、使用您的个人信息无需征得您的授权同意：

You are fully aware that, in accordance with legal requirements of laws and regulations, we do not need to obtain your authorization and consent to collect and use your personal information in the following situations:

–   为履行美亚法定职责或者法定义务所必需；

Necessary for fulfilling Meiya's statutory duties or obligations;

–   与国家安全、国防安全有关的；

Related to national security and national defense security;

–   与公共安全、公共卫生、重大公共利益有关的；

Related to public safety, public health, and major public interests;

–   与犯罪侦查、起诉、审判和判决执行等有关的；

Related to criminal investigation, prosecution, trial, and enforcement of judgments;

–   为订立、履行您作为一方当事人的合同所必需；

Necessary for the conclusion and performance of the contract to which you are a party;

–   在紧急状况下，出于维护您或其他个人的生命健康和财产安全；

In emergency situations, in order to protect the life, health and property safety of you or other individuals;

–   所收集的个人信息是个人信息主体自行向社会公众公开的或其他已经合法公开的个人信息；

The personal information collected is personal information that its subject has publicly disclosed to the public on their own or other personal information that has been lawfully disclosed;

–   从合法公开披露的信息中收集的您的个人信息的，如合法的新闻报道、政府信息公开等渠道；

To collect your personal information from legally and publicly disclosed information, such as legitimate news reports, government information disclosure and other channels;

–   为公共利益实施新闻报道、舆论监督等行为，在合理的范围内处理个人信息；用于维护所提供的产品或服务的安全稳定运行所必需的，例如发现、处置产品或服务的故障；

To processing personal information within a reasonable range in conducting news reporting, public opinion supervision and other behaviors for the public interest, necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing faults in the products or services;

–   学术研究机构基于公共利益开展统计或学术研究所必要，且对外提供学术研究或描述的结果时，对结果中所包含的个人信息进行去标识化处理的；

Necessary for academic research institutions conducting statistical or academic research based on the public interest and provide academic research or descriptive results to the public, the personal information contained in the results is de-identified;

–   法律法规以及国家标准规定的其他情形。

Other situations stipulated by laws, regulations, and national standards.

请知悉，根据适用的法律，若我们对个人信息采取技术措施和其他必要措施进行处理，使得数据接收方无法重新识别特定个人且不能复原，则此类处理后数据的使用无需另行向您通知并征得您的同意。

Please be informed that according to applicable laws, if we take technical and other necessary measures to process personal information, which makes it impossible for the data recipient to re-identify a specific individual and cannot be restored, the use of such processed data does not require sending separate notice to you and obtaining your consent.

二、我们如何使用Cookie和同类技术

How do we use cookie and similar technologies

为了让您获得更轻松便捷的访问体验，您访问美亚平台或使用我们提供的服务时，我们可能会在您的设备终端或系统上存储名为 Cookie的小型数据文件用来识别您的身份，这样可以帮您省去重复输入注册信息的步骤，帮助判断您的账户安全状态。您可以清除计算机或移动设备上保存的所有 Cookie，您有权接受或拒绝Cookie，如果浏览器自动接受Cookie，您可以根据自己的需要修改浏览器的设置以拒绝Cookie。请注意，如果您选择拒绝Cookie，那么您可能无法更好地体验我们提供的服务。

In order to provide you with a more relaxed and convenient access experience, when you visit the Meiya platform or use the services we provide, we may store a small data file named Cookie on your device terminal or system to identify your identity. This can help you avoid the step of repeatedly entering registration information and help determine the security status of your account. You can clear all cookies saved on your computer or mobile device, and you have the right to accept or reject cookies. If the browser automatically accepts cookies, you can modify the browser's settings according to your needs to reject cookies. Please note that if you choose to reject cookies, you may not be able to better experience the services we provide.

除Cookie 外，我们还会在网站上使用网站信标和像素标签等其他同类技术；例如，我们向用户发送的电子邮件可能含有链接至我们网站内容的地址链接，如果点击该链接，我们则会跟踪此次点击，帮助我们了解产品和服务偏好以便于我们主动改善客户服务体验。网站信标通常是一种嵌入到网站或电子邮件中的透明图像。借助于电子邮件中的像素标签，我们能够获知电子邮件是否被打开。如果用户不希望自己的活动以这种方式被追踪，则可以随时从我们的寄信名单中退订。

In addition to cookies, we also use other similar technologies such as website beacons and pixel labels on the website; For example, the email we send to users may contain an address link to our website content. If you click on this link, we will track the click and help us understand product and service preferences to proactively improve our customer service experience. A website beacon is usually a transparent image embedded in a website or email. By using pixel labels in emails, we are able to determine whether the email has been opened. If users do not want their activities to be tracked in this way, they can unsubscribe from our mailing list at any time.

通过美亚所设cookies所取得的有关信息，将适用本政策。

This policy will apply to the information obtained through the cookies set up by Meiya.

三、我们如何共享、转移、委托处理和公开披露您的个人信息

How do we share, transfer, entrust to process and publicly disclose your personal information

（一）共享与提供

Sharing and provision

1、处理原则

Principles of Processing

我们可能会向合作伙伴等第三方共享您的订单信息、账户信息、设备信息以及位置信息，以保障为您提供的服务顺利完成。但我们仅会出于合法、正当、必要、特定、诚信、明确的目的共享您的个人信息，并且只会共享提供服务所必要的个人信息。我们将评估第三方收集您的个人信息的合法性、正当性、必要性，同时，要求第三方在您的授权同意范围内处理您的个人信息，采取必要的信息管理措施与技术手段，防止您的个人信息发生泄露、损毁、丢失、篡改等后果。第三方无权将所共享的您的个人信息用于任何其他用途，如要改变个人信息的处理目的、处理方式的，将重新您的授权同意。

We may share your order information, account information, device information, and location information with partners and other third parties to ensure the smooth completion of the services provided to you. But we will only share your personal information for legal, legitimate, necessary, specific, honest and clear purposes, and only share personal information necessary for providing services. We will evaluate the legality, legitimacy, and necessity of third-party's collection of your personal information, and require third parties to process your personal information within the authorized scope of your consent, take necessary information management measures and technical means, and prevent the consequences leakage, damage, loss, tampering of your personal information. Third party has no right to use your shared personal information for any other purpose. If they intend to change the processing purpose or method of personal information, they shall seek you r authorization and consent again.

2、单独同意

Separate consent

除非符合征得授权同意的例外情形（见本政策“一、我们如何收集和使用您的个人信息”），否则我们将会按照法律法规及国家标准的要求，针对除前述情形之外的某些场景下的个人信息的共享与提供，采取合理的方式另外征得您的单独同意。但不论是否需要征得您的单独同意，我们均会以合理的方式向您明示告知具体向您提供所涉产品/服务的第三方供应商信息及其处理您个人信息的目的、方式和种类，例如，在您准备订购部分美亚平台的产品/服务时，我们可能会在您下单前通过订单填写页面或订单确认页面向您明示告知上述信息，并在必要时征得您授权美亚向供应商或服务商提供您的个人信息的单独同意。具体的单独同意形式，请以具体产品/服务订单页面为准。

Unless in accordance with the exceptions to obtaining authorized consent (see "1. How We do Collect and Use Your Personal Information" in this policy), we will take reasonable measures to obtain your separate consent for the sharing and provision of personal information in certain scenarios other than the aforementioned situations, in accordance with laws, regulations and national standards. However, whether or not your separate consent is required, we shall inform you in a reasonable manner of the specific third-party supplier information that provides you with the products/services involved, as well as the purpose, method, and type of processing your personal information. For example, when you are preparing to order some products/services on the Meiya platform, we may inform you of the above information through the order filling page or order confirmation page before you place an order, and obtain your separate consent if necessary to authorize Meiya to provide your personal information to the supplier or service provider. The specific form of separate consent shall be subject to the specific product/service order page.

3、我们的合作伙伴包括以下类型（包含中国境内和中国境外实体）：

Our partners include the following types (including entities within and outside of China):

（1）供应商：包括但不限于为了满足您预订需求的酒店、航空公司、邮轮、汽车租赁、旅行社、景区和活动提供商和代理商，我们将向供应商共享个人基本资料、个人身份信息、联系人信息。这些供应商可能根据需要与您联系，以完成旅行产品或服务。

Suppliers: including but not limited to hotels, airlines, cruise ships, car rentals, travel agencies, scenic spots, and event providers and agents to meet your booking needs, and we will share personal basic information, personal identity information, and contact person information with them. These suppliers may contact you as needed to complete travel products or services.

（2）金融机构和第三方支付机构：当您预订订单、申请退款、购买保险时，我们会与金融机构或第三方支付机构共享特定的订单信息，当我们认为用于欺诈检测和预防目的实属必要时，我们将进一步和相关金融机构共享其他必要信息，如IP地址等。

Financial institutions and third-party payment institutions: When you place an order, apply for a refund, or take out insurance, we will share specific order information with financial institutions or third-party payment institutions. As we believe it is necessary for fraud detection and prevention purposes, we will further share other necessary information with relevant financial institutions, such as IP addresses.

（3）业务合作伙伴：我们可能与合作伙伴一起为您提供产品或者服务，将向合作伙伴共享相关个人信息，用于包括快递业务、通讯服务、客户服务、技术服务、实名认证服务、咨询服务。例如，为向您提供服务信息或商业信息推送之目的，我们会向短信服务商提供您的手机号及拟推送的信息内容。

Business partners: We may work together with our partners to provide you with products or services, and share relevant personal information with our partners for purposes including express delivery, communication services, customer service, technical services, real name authentication services, and consulting services. For example, for the purpose of providing you with service information or business information pushing, we will provide your mobile number and the intended message content to the SMS service provider.

（4）关联公司：我们可能会与我们的关联公司共享您的相关个人信息，使我们能够向您提供与旅行相关的或者其他产品或服务，他们会采取不低于本政策同等严格的保护措施。

Affiliates: We may share your relevant personal information with our affiliates so that we can provide you with travel related or other products or services, and they will take stringent protection measures no less than this policy.

请您注意，基于业务合作伙伴和关联公司防范和检测欺诈的目的，我们可能也会审慎地提供您的必要个人信息，这些个人信息的提供会经过严格的内部安全评估和审批并通过签署相应的协议限定这些信息的使用目的。

Please note that for the purpose of preventing and detecting fraud asked by business partners and affiliates, we may also prudently provide your necessary personal information. The provision of this personal information will undergo strict internal security assessment and approval, and the purpose of using these information will be limited by signing corresponding agreements.

4、美亚的关联公司允许美亚平台的用户使用美亚账户登录关联公司的平台并使用其服务，美亚平台的用户在关联公司的任何行为均需遵守相应协议的约定、公布的规则以及有关正确使用服务的说明和操作指引。为了实现上述功能，您有权在关联公司的平台上选择是否同意美亚将您在美亚平台的注册信息、交易/支付数据等信息和数据同步至关联公司系统并允许其使用。

Meiya's affiliates allow users of the Meiya platform to use their Meiya account to log in to the affiliates' platform and use their services. Users of the Meiya platform must comply with the provisions of the corresponding agreement, published rules, and instructions and operation guidelines for the correct use of services in any behavior in Meiya's affiliates. In order to realize the above functions, you have the right to choose whether to allow Meiya to synchronize your registration information, transaction/payment data and other information and data on the Meiya platform to the system of related companies and allow them to use.

（二）第三方SDK及第三方监测

SDK and monitoring of third parties

为了您能够接收信息推送、在第三方平台登录及分享信息、使用第三方支付、使用地图服务、使用人脸识别认证功能、实现手机号一键登录等服务及功能，我们的应用中会嵌入授权合作伙伴的软件工具开发包（以下简称“SDK”）或类似其他应用程序，我们通过操作系统提供接口调用的方式使用这些SDK，这些第三方软件工具开发包（SDK）的名称、提供方、收集个人信息的目的及类别可通过访问第三方软件工具开发包（SDK）详情页查询，具体如下：

In order for you to receive information push notifications, log in and share information on third-party platforms, use third-party payments, map services, facial recognition authentication functions, and achieve one-click login with mobile numbers and other services and functions, our application will embed software development kits (hereinafter referred to as "SDKs") of authorized partners or similar applications. We shall use these SDKs through the interface provided by the operating system. The name, provider, purpose and category of collecting personal information of these SDKs can be accessed by accessing the detail page of the third-party software tool development kits (SDKs). The specific information is as follows:

补充说明：

Additional explanation:

号码认证SDK服务集成三大运营商用户本机号码认证及一键登录及技术服务SDK，三大运营商如何处理用户个人信息，详见如下及隐私政策。 

The number authentication SDK service integrates the user's phone number authentication with three major telecom operators, and one-click login and technical service SDKs. How the three operators process user personal information please refer to the following and privacy policies.

中国移动 

China Mobile

运营主体:中国移动通信集团有限公司

Operator: China Mobile Communications Group Co., Ltd

功能:识别用户的手机号码快速登录，以及查询、分析和风险控制。

Function: Identify the user's mobile number for quick login, as well as query, analysis, and risk control.

收集个人信息类型:网络类型、网络地址、运营商类型、本机号码信息、SIM卡状态、手机设备类型、手机操作系统、硬件厂商。

Types of personal information collected: network type, network address, operator type, phone number information, SIM card status, mobile device type, mobile operating system, hardware manufacturer.

隐私权政策链接:

https://wap.cmpassport.com/resources/html

/contract2.html

Privacy Policy Link:

https://wap.cmpassport.com/resources/html

/contract2.html

中国联通 

China Unicom

运营主体:中国联合网络通信集团有限公司 

Operator: China United Network Communications Group Co., Ltd

功能:识别用户的手机号码快速登录，以及实现业务风控

Function: Identify user's mobile number for quick login and achieve business risk control

收集个人信息类型:网络类型、网络地址、运营商类型、本机手机号、手机设备类型、手机操作系统、硬件厂商。

Type of personal information collected: network type, network address, operator type, mobile number, mobile device type, mobile operating system, hardware manufacturer.

隐私政策链接:

https://opencloud.wostore.cn/authz/resource/html

/disclaimer.html?spm=a2c4g.11186623.0.0.41f1633

eHxMLkQ&fromsdk=true

Privacy Policy Link: 

https://opencloud.wostore.cn/authz/resource/html

/disclaimer.html?spm=a2c4g.11186623.0.0.41f1633

eHxMLkQ&fromsdk=true

中国电信

China Telecom

运营主体:中国电信集团有限公司 

Operator: China Telecom Group Co., Ltd

功能:识别用户的手机号码快速登录，以及实现业务风控

Function: Identify user's mobile number for quick login and achieve business risk control

收集个人信息类型:网络IP地址、网络类型、注册手机号码、本机号码、国际移动用户标识码、应用进程信息、网络连接类型、网络状态信息、网络地址、运营商类型、手机设备类型、手机设备厂商、手机操作系统类型及版本。

Types of personal information collected: network IP address, network type, registered phone number, phone number, international mobile user identification code, application process information, network connection type, network status information, network address, operator type, mobile device type, mobile device manufacturer, mobile operating system type and version.

隐私政策链接: 

https://e.189.cn/sdk/agreement/detail.do?

spm=a2c4g.11186623.0.0.41f1633eHxMLkQ&appKey

=E_189&hidetop=true&returnUrl=

Privacy Policy Link: 

https://e.189.cn/sdk/agreement/detail.do?

spm=a2c4g.11186623.0.0.41f1633eHxMLkQ&appKey

=E_189&hidetop=true&returnUrl=

请您注意，以上链接中的开发者文档或个人信息保护政策/隐私政策页面由相应SDK开发/提供商制作并发布，相关SDK开发/提供商将有可能在法律允许的范围内，对链接以及链接网页内容进行变动或调整，请以相关SDK开发/提供商最新公布的链接及链接网页内容为准。由于部分SDK开发/提供商未提供在线文档，我们无法提供所有的第三方SDK的开发文档或对应的个人信息保护政策/隐私政策的链接。

Please note that the developer documentation or personal information protection policy/privacy policy pages in the above links are created and published by the corresponding SDK developers/providers. The relevant SDK developers/providers may make changes or adjustments to the links and link webpage content within the scope stipulated in law. Please refer to the latest published link and link webpage content by the relevant SDK developers/providers. Due to some SDK developers/providers not providing online documentation, we are unable to provide links to all third-party SDK development documents or corresponding personal information protection policies/privacy policies.

我们会对授权合作伙伴的SDK进行严格的安全技术检测和准入控制。我们的合作伙伴无权将所共享的您的个人信息用于任何其他用途，如要改变个人信息的处理目的，则其应再次征求您的授权同意。

We will conduct strict security technology testing and access control on the SDKs of authorized partners. Our partners have no right to use your shared personal information for any other purpose. If they intend to change the purpose of processing personal information, they shall seek your authorization and consent again.

（三）信息转移

Information transfer

我们不会将您的个人信息转移给任何公司、组织和个人，但以下情况除外：

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

（1）事先获得您的明确同意或授权；

Obtaining your explicit consent or authorization in advance;

（2）根据适用的法律法规、法律程序的要求、强制性的行政或司法要求；

According to applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements;

（3）在涉及合并、分立、收购、资产转让或类似的交易时，如涉及到个人信息转移，我们会在正式进行信息转移前，向您告知接收信息公司、组织的名称和联系方式，并要求新的持有您个人信息的公司、组织继续受本政策的约束，继续履行原先由我们承担的个人信息处理义务。否则,我们将要求该公司、组织重新向您征求授权同意。

When it comes to mergers, divisions, acquisitions, asset transfers, or similar transactions involving the transfer of personal information, we will inform you of the name and contact information of the receiving company or organization before the formal information transfer, and require the new company or organization that keeps your personal information to continue to be bound by this policy and fulfill the personal information processing obligations that we previously assumed. Otherwise, we will require the company and organization to seek your authorization and consent again.

（四）委托处理

Entrusted processing

为了提升信息处理效率，降低信息处理成本或提高信息处理准确性，我们可能会委托有专业技术能力的关联公司或美亚以外的外部服务供应商处理您的个人信息。我们会与受托方签署委托处理协议，并要求受托方按照委托处理协议、本政策以及其他任何相关的保密和安全措施来处理个人信息。委托关系不生效、无效或被撤销或者终止时，我们会要求受托方返还、删除您的个人信息(包括但不限于因委托处理获取到的原始信息或副本、摘要等)，不得保留。未经您的授权同意，我们禁止受托方转委托他人处理您的个人信息。

In order to improve information processing efficiency, reduce information processing costs or improve information processing accuracy, we may entrust affiliated companies with professional technical capabilities or external service providers outside of Meiya to process your personal information. We will sign a commission agreement with the trusted companies and require them to handle personal information in accordance with the entrusting agreement, this policy and any other relevant confidentiality and security measures. When the entrusted relationship is ineffective, invalid, revoked or terminated, we will require the entrusted party to return or delete your personal information (including but not limited to the original information or copies, abstracts, etc. obtained through entrusted processing), and shall not retain it anymore. Without your authorized consent, the trusted party is not allowed to entrust others to process your personal information.

（五）公开披露

Public disclosure

我们仅会在以下情形，公开披露您的个人信息：

We will only publicly disclose your personal information in the following situations:

（1）根据您的需求，在您单独同意的前提下，根据您认可的披露方式下披露您所指定的个人信息；

According to your needs, disclose the personal information as you specified in a way that you agreed after obtaining your separate consent;

（2）根据法律、法规的要求、强制性的行政执法或司法要求所必须提供您个人信息的情况下，我们可能会依据所要求的个人信息类型和披露方式披露您的个人信息。在符合法律法规的前提下，当我们收到上述披露信息的请求时，我们会要求必须出具与之相应的法律文件，如传票或调查函。

In cases where it is required by laws, regulations, mandatory administrative enforcement or judicial requirements to provide your personal information, we may disclose your personal information based on the type and disclosure method as required. Subject to compliance with laws and regulations, we will require the issuance of corresponding legal documents, such as subpoenas or investigation letters when we receive a request for disclosure of the aforementioned information.

四、我们如何存储您的个人信息

How do we store your personal information

（一）存储地点

Storage location

1、处理原则

Principles of Processing

我们会按照法律法规规定，将中华人民共和国境内收集的用户个人信息存储于中国境内。

We will store user personal information collected within the territory of the People's Republic of China in accordance with laws and regulations.

2、跨境传输

Cross-border transmission

如果您的个人信息存储地点从中国境内转移到境外的，我们将严格依照法律的规定执行。

If your personal information storage location is transferred from within China to overseas, we will strictly comply with provisions of the law.

需要将您的个人信息传输至境外的场景包括：

The scenarios where you need to transfer your personal information overseas include:

（1）获得您的明确授权；

Obtaining your explicit authorization;

（2）当营销场景涉及到境外服务提供商时；

When marketing scenarios involve overseas service providers;

（3）当您通过美亚平台进行跨境交易（如预订境外酒店，预订境外机票，预订汽车票、火车票、船票、打车、旅游服务时涉及境外供应商提供服务时）等个人主动行为；为确保您知悉并同意，在该场景中您所提供的个人信息需要跨境传输的相关事宜，在您使用美亚的相关跨境服务前，请您务必仔细阅读我们专门制定的《个人信息跨境传输确认函》，确保您确认同意该函所述事项。如果您不同意《个人信息跨境传输确认函》，可能将导致我们无法向您正常提供服务或无法达到我们提供服务的预定效果，您应立即停止注册或使用我们提供的服务。如果您使用或继续使用我们的服务，将视为您已同意我们按照本政策和《个人信息跨境传输确认函》跨境收集、存储、使用、转移、披露等处理您的个人信息。

When you engage in cross-border transactions through the Meiya platform (such as booking overseas hotels, booking overseas air tickets, booking bus tickets, train tickets, boat tickets, taking taxis, tourism services involving services provided by overseas suppliers) and other personal proactive actions; To ensure that you are aware of and agree to the matters related to cross-border transmission of personal information you provide in this scenario, please carefully read our specially formulated "Letter of Confirmation for Cross-Border Transmission of Personal Information" before using Meiya's relevant cross-border services to ensure that you confirm your agreement to the matters stated in the letter. If you do not agree to the Letter of Confirmation for Cross-Border Transmission of Personal Information, it may result in us being unable to provide you with normal services or achieving the intended effect of our services, so that you should immediately stop registering or using the services we provide. If you use or continue to use our services, it will be deemed that you have agreed to our cross-border collection, storage, use, transfer, disclosure, and other processing of your personal information in accordance with this policy and the Letter of Confirmation for Cross-Border Transmission of Personal Information.

（4）法律法规的明确要求。

Clear requirements of laws and regulations.

3、境外数据接收方

Overseas data recipients

在涉及必须向境外的组织或个人提供您的个人信息才能向您提供您所需的产品或服务时，我们需按照行业惯例将您选择的产品或服务及您的个人信息提交至国际机票全球分销系统或境外航空公司等其他境外数据接收方，以协助美亚集团内各公司向您提供美亚的产品或服务，我们会在您下单前通过订单填写页面或订单确认页面或者通过其他合理方式向您明示告知境外接收方的名称、联系方式等信息。在该等跨境传输情形下，我们对您所提供的个人信息的处理目的、处理方式等具体如下：

When it comes to providing your personal information to overseas organizations or individuals in order to provide you with the products or services you need, we need to submit the products or services you have selected and your personal information to other overseas data recipients such as the International Ticket Global Distribution System or overseas airlines in accordance with industry practices, in order to assist companies within the Meiya Group in providing you with Meiya's products or services. We will inform you of the name, contact information, and other information of the overseas recipient through the order filling page or order confirmation page or other reasonable means before you place an order. In such cross-border transmission situations, our specific processing purposes and methods for the personal information you provide are as follows:

处理目的：我们只会基于提供产品或服务之目的处理您的必要个人信息。

Purpose of processing: We will only process your necessary personal information for the purpose of providing products or services.

处理方式：将您提供的必要个人信息提供给境外数据接收方后，由其向实际提供产品或服务的服务商提供。

Processing method: After providing the necessary personal information you provide to the overseas data recipients, they will provide the information to the service providers who actually provide the product or service.

个人信息的种类：依据您所需的产品或服务种类确认，在不同场景下所可能向境外接收方提供的个人信息种类详见《美亚个人信息保护政策》“一、我们如何收集和使用您的个人信息”。

The type of personal information: Based on the type of product or service as you required, the types of personal information that may be provided to overseas recipients in different scenarios shall refer to "1. How do we collect and use your personal information" in the "Meiya Personal Information Protection Policy".

您向境外接收方行使个人信息主体权利的方式和程序：以《美亚个人信息保护政策》中明示的方式和程序行使您的个人信息主体权利。

The methods and procedures for exercising your personal information subject rights to overseas recipients: To exercise your personal information subject rights in the methods and procedures explicitly stated in the Meiya Personal Information Protection Policy.

除非符合征得授权同意的例外情形（见本政策“一、我们如何收集和使用您的个人信息”），否则我们将会按照法律法规及国家标准的要求，针对除前述情形之外的个人信息跨境传输情形，采取合理的方式另外征得您的单独同意。但不论是否需要征得您的单独同意，我们均会以合理的方式向您明示告知所涉产品/服务的境内外服务商信息及其处理您个人信息的目的、方式和种类，例如，在您准备订购美亚平台的部分境外产品/服务时，我们将会在您下单前通过订单填写页面或订单确认页面向您明示告知上述信息，并在必要时就美亚向境外供应商提供您的个人信息征得您的单独同意。具体的单独同意形式，以具体产品/服务订购页面为准。

Unless in accordance with the exceptional circumstances that require authorized consent (see "1. How We Collect and Use Your Personal Information" in this policy), we will take reasonable measures to obtain your separate consent for cross-border transmission of personal information in addition to the aforementioned circumstances in accordance with laws, regulations and national standards. However, whether or not we require your separate consent, we will inform you in a reasonable manner of the domestic and Foreign Service provider information of the products/services involved, as well as the purpose, method, and type of processing your personal information. For example, when you are preparing to order some overseas products/services on the Meiya platform, we will inform you of the above information through the order filling page or order confirmation page before you place an order, and obtain your separate consent if necessary for Meiya to provide your personal information to overseas suppliers. The specific form of separate consent shall be subject to the specific product/service ordering page.

我们将按照法律、行政法规和国家网信主管部门规定（如履行安全评估义务、个人信息保护认证、按照主管部门制定的标准合同与境外接收方签订协议、履行数据出境安全评估）条件执行，并要求境外机构对所获得的您的个人信息保密并履行相应的个人信息保护义务。

We shall implement in accordance with laws, administrative regulations, and regulations of the national cyberspace regulatory authorities (such as fulfilling security assessment obligations, personal information protection certification, signing agreements with overseas recipients according to standard contracts formulated by the regulatory authorities, and conducting data export security assessments), and require overseas institutions to keep your personal information confidential and fulfill corresponding personal information protection obligations.

（二）存储期限

Storage period

我们仅在本政策所述目的所必需且最短的期间内，或法律法规要求的时限内保留您的信息。例如，当您使用美亚平台的注册功能时，我们需要收集您的手机号，且在您提供后并在您使用该功能期间，我们需要持续为您保留您的手机号，以向您正常提供该功能、保障您的账户和系统安全。在超出上述存储期限后，或在您行使个人信息删除权、注销账户的情况下，我们会对您的个人信息进行删除或匿名化处理。

We will only retain your information for the shortest period necessary for the purposes stated in this policy, or as required by laws and regulations. For example, when you use the registration function of the Meiya platform, we need to collect your mobile number, and after you provide it and during your use of the function, we need to continue to keep your mobile number to provide the function normally and ensure the security of your account and system. As the above storage period is exceeded, or you exercising the right to delete personal information or cancel your account, we will delete or anonymize your personal information.

但在下列情况下，我们有可能因需符合法律要求，调整个人信息的存储时间：

But in the following situations, we may adjust the storage period of personal information to meet legal requirements:

（1）为遵守适用的法律法规等有关规定（例如：《电子商务法》规定：商品和服务信息、交易信息保存时间自交易完成之日起不少于三年）；

To comply with applicable laws and regulations (such as the Electronic Commerce Law stipulates that the storage period of goods and service information and transaction information shall not be less than three years from the date of completion of the transaction);

（2）为遵守法院判决、裁定或其他法律程序的规定；

To comply with the provisions of court judgments, rulings, or other legal proceedings;

（3）为遵守相关政府机关或法定授权组织的要求；

To comply with the requirements of relevant government agencies or legally authorized organizations;

（4）为维护社会公共利益，为保护美亚平台的用户、我们或我们的关联公司、其他用户或雇员的人身财产安全或其他合法权益所合理必需的用途。

To safeguard the public interest of society, protect the personal and property safety or other legitimate rights and interests of users of the Meiya platform, us or our affiliated companies, other users or employees.

（三）停止运营

Stopping operations

如我们停止运营美亚平台产品或服务，我们将及时停止继续收集您个人信息的活动，将停止运营的通知以逐一送达或公告的形式通知您，对所持有的个人信息进行删除或匿名化处理。

If we cease to operate products or services on the Meiya platform, we will promptly cease the collection of your personal information, notify you of the cessation of operation in the form of individual deliveries or announcements, and delete or anonymize your personal information.

五、我们如何保护您的个人信息安全

How do we protect the security of your personal information

1、美亚非常重视信息安全，成立了专门的负责团队，负责对个人信息处理活动以及采取的保护措施进行监督。 我们努力为您提供信息保护，采取了合适的管理、技术以及物理安全措施，参照国内外信息安全标准及最佳实践建立了与业务发展相适应的信息安全保障体系，已获得ISO27001信息安全管理体系标准认证。

Meiya attaches great importance to information security and has established a dedicated team responsible for supervising personal information processing activities and the protective measures. We strive to provide you with information protection by adopting appropriate management, technical and physical security measures, establishing an information security protection system that is suitable for business development by referring to domestic and foreign information security standards and best practices, which has obtained ISO27001 information security management system standard certification.

2、我们从数据的生命周期角度出发，在数据收集、存储、显示、处理、使用、销毁等各个环节建立了安全防护措施，根据信息敏感程度的级别采取不同的控制措施，包括但不限于访问控制、认证鉴定、访问控制、审计日志、敏感数据加密脱敏等。

From the perspective of the data lifecycle, we have established security measures in various aspects such as data collection, storage, display, processing, use and destruction. Different control measures are taken based on the level of information sensitivity, including but not limited to access control, authentication and authentication, access control, audit logs, sensitive data encryption and desensitization, etc.

3、我们对可能接触到您信息的员工也采取了严格管理，可监控他们的操作情况，对于数据访问、内外部传输使用、脱敏、解密等重要操作建立了审批机制，并与上述员工签署保密协议等。与此同时，我们还定期对员工进行信息安全培训，要求员工在日常工作中形成良好操作习惯，提升数据保护意识。

We have also implemented strict management measures for employees who may come into contact with your information, monitoring their operations. We have established an approval mechanism for important operations such as data access, internal and external transmission and use, desensitization, decryption, etc., and have signed confidentiality agreements with the aforementioned employees. At the same time, we also regularly provide information security training to employees, requiring them to form good operating habits in their daily work and enhance their awareness of data protection.

4、尽管有前述的安全措施，但同时也请您理解在网络上不存在“完善的安全措施”。我们会按现有的技术提供相应的安全措施来保护您的信息，提供合理的安全保障，我们将尽力做到使您的信息不被泄露、损毁或丢失。

Despite the aforementioned security measures, please also understand that there are no perfect security measures on the network. We will provide corresponding security measures based on existing technology to protect your information and provide reasonable security guarantees. We will make every efforts to prevent your information from being leaked, damaged or lost.

5、您的账户均有安全保护功能，请妥善保管您用于登录美亚平台的设备以及您的账户名及密码信息，切勿将设备提供他人用于登录美亚平台或将密码告知他人，如果您发现自己的个人信息泄露，特别是您的账户名和密码发生泄露，请您立即与我们的客服联系，以便我们采取相应的措施。

Your account has security protection functions. Please keep the device you use to log in to the Meiya platform and your account name and password information safe. Do not provide the device to others for logging in to the Meiya platform or informing them of your password. If you find your personal information has been leaked, especially your account name and password, please contact our customer service immediately so that we can take corresponding measures.

6、请您及时保存或备份您的文字、图片等其他信息，您需理解并接受，您接入我们的服务所用的系统和通讯网络，有可能因我们可控范围外的因素而出现问题。

Please save or backup your text, images, and other information in a timely manner. You need to understand and accept that the system and communication network you use to access our services may encounter problems due to factors beyond our control.

7、在使用美亚平台服务进行网上交易时，请您妥善保护自己的个人信息（包括但不限于出行人姓名、联络方式或联系地址），仅在必要的情形下向他人提供。请使用复杂密码，协助我们保证您的账户安全。我们将尽力保障您发送给我们的任何信息的安全性。为防止他人未经授权使用您的密码或使用您的计算机、移动设备或SIM卡，如您发现自己的个人信息尤其是您的账户或密码发生泄露，请您立即联络美亚平台客服，以便我们核实后根据您的申请采取相应措施。

When using Meiya platform services for online transactions, please properly protect your personal information (including but not limited to the name, contact information, or contact address of the passenger), and only provide it to others when necessary. Please use complex passwords to assist us in ensuring the security of your account. We will do our best to ensure the security of any information you send to us. To prevent unauthorized use of your password or your computer, mobile device, or SIM card by others, if you find that your personal information, especially your account or password, has been leaked, please contact Meiya platform customer service immediately so that we can verify and take corresponding measures based on your application.

8、在不幸发生个人信息安全事件后，我们将按照法律法规的要求向您告知：安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。事件相关情况我们将以邮件、信函、电话、推送通知等方式告知您，难以逐一告知个人信息主体时，我们会采取合理、有效的方式发布公告。同时，我们还将按照监管部门要求，上报个人信息安全事件的处置情况。

In case of an unfortunate personal information security incident, we will inform you in accordance with legal requirements of the basic situation and possible impacts of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will inform you of the relevant situation of the incident through email, letter, phone, notification and other means. If it is difficult to inform the subject of personal information one by one, we will take reasonable and effective measures to publish an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with regulatory requirements.

六、我们如何保护未成年人的个人信息

How do we protect the personal information of minors

1、美亚非常重视对未成年人个人信息的保护。若您是18周岁以下的未成年人，在使用我们的服务前，应事先取得您法定监护人的同意。我们根据《中华人民共和国未成年人保护法》等国家相关法律法规的要求对未成年人的个人信息及隐私进行保护。

Meiya attaches great importance to the protection of personal information of minors. If you are a minor under the age of 18, you should obtain the consent of your legal guardian before using our services. We protect the personal information and privacy of minors in accordance with the requirements of relevant national laws and regulations such as the Law of the People's Republic of China on the Protection of Minors.

2、美亚不会主动直接向未成年人收集其个人信息。对于经监护人同意而收集未成年人个人信息的情况，我们仅在法律法规允许、监护人同意或保护未成年人所必要的情况下使用、共享、转移或披露此类信息。

Meiya will not proactively collect personal information from minors directly. For cases where personal information of minors is collected with the consent of the guardian, we only use, share, transfer or disclose such information when permitted by laws and regulations with the consent of the guardian as necessary to protect the minors.

3、对于不满14周岁的儿童个人信息，我们还会遵循正当必要、知情同意、目的明确、安全保障、依法利用的原则，按照《儿童个人信息网络保护规定》等法律法规的要求进行收集、存储、使用、转移、披露等处理儿童个人信息。当您作为监护人为被监护的儿童选择使用美亚平台相关旅行服务时，我们可能需要向您收集被监护的儿童个人信息，用于向您履行相关服务之必要。如果您不提供前述信息，您将无法享受我们提供的相关服务。此外，您在使用评价功能时可能会主动向我们提供儿童个人信息，请您明确知悉并谨慎选择。您作为监护人应当正确履行监护职责，保护儿童个人信息安全。

For the personal information of children under the age of 14, we will also follow the principles of legitimate necessity, informed consent, clear purpose, safety protection, and lawful use. We will collect, store, use, transfer, disclose and process children's personal information in accordance with the requirements of laws and regulations such as the "Regulations on the Network Protection of Children's Personal Information". When you, choose to use the travel services on the Meiya platform for your child as a guardian, we may need to collect personal information of the child under guardianship from you for the necessary purpose of performing the relevant services. If you do not provide the aforementioned information, you will not be able to enjoy the relevant services we provide. In addition, please be aware and choose carefully that you may proactively provide us with personal information about children when using the evaluation function. As a guardian, you should fulfill your guardianship responsibilities correctly and protect the security of children's personal information.

4、如果您是不满14周岁的儿童，在您使用美亚的服务前，您和您的监护人还应仔细阅读我们专门制定的《美亚儿童个人信息保护规则及监护人须知》，确保您的监护人确认同意该规则。如果您的监护人不同意《美亚儿童个人信息保护规则及监护人须知》，可能将导致我们无法向您正常提供服务或无法达到我们提供服务的预定效果，您和您的监护人应立即停止注册或使用我们提供的服务。如果您使用或继续使用我们的服务，将视为已获取监护人同意我们按照本政策和《美亚儿童个人信息保护规则及监护人须知》收集、存储、使用、转移、披露等处理儿童的个人信息。

If you are a child under the age of 14, before using Meiya's services, you and your guardian should also carefully read our specially formulated Rules for the Protection of Children's Personal Information and Instructions for Guardians, and ensure that your guardian confirms their agreement to the rules. If your guardian does not agree with the Children's Personal Information and Instructions for Guardians of Meiya, it may result in that we are unable to provide services to you normally or to achieve the intended effect of our services, so that you and your guardian should immediately stop registering or using the services we provided. If you use or continue to use our services, it will be deemed that you have obtained the consent of your guardian for us to collect, store, use, transfer, disclose, and process personal information of children in accordance with this policy and the Children's Personal Information and Instructions for Guardians of Meiya.

5、如您对儿童个人信息相关事宜有任何意见、建议或投诉，请联系我们，具体联系方式详见本政策“九、如何联系我们”。

If you have any opinions, suggestions or complaints about children's personal information, please contact us as per the specific contact information listed in "9. How to contact us" in this policy.

七、如何行使您的权利

How to exercise your rights

您可以通过以下方式访问和管理您的信息，我们会在符合法律法规要求的情形下响应您的请求：

You can access and manage your information through the following methods, and we will respond to your requests in compliance with legal and regulatory requirements:

（一）查阅、更正、补充或删除

Search, correct, supplement or delete

您有权查询、更正、补充或删除您的信息：

You have the right to search, correct, supplement or delete your information:

1、登录您接受美亚提供的产品及服务所使用的美亚网站，通过管理中心，进入个人中心后，点击我的信息，进入个人信息设置，可查询、更正、补充及删除个人资料；

Log in to the Meiya website where you accept the products and services provided by Meiya, enter the personal center through the management center, click on "My Information" and enter the personal information settings to search, correct, supplement and delete personal information;

通过产品预订页面进入，选择旅客，选择为自己预订，进入个人信息设置，可查询、更正、补充及删除个人资料；

Enter through the product booking page, select the passenger, select self booking, enter personal information settings to search, correct, supplement, and delete personal information;

通过右上角头像，点击个人名字，进入个人信息设置，可查询、更正、补充及删除个人资料。

Click on the profile picture in the upper right corner, click on a person's name, enter the personal information settings to search, correct, supplement and delete personal information.

2、登录您接受美亚提供的产品及服务所使用的手机客户端，通过“我的”，然后点击上方的个人头像，进入个人信息，可查询、更正、补充及删除个人资料；

Log in to the mobile app you use to receive products and services provided by Meiya, go to "My", then click on the personal profile above to access personal information to search, correct, supplement and delete personal information ;

通过产品预订页面进入，点击选择旅客，进入选择页面，点击左下角个人资料，可查询、更正、补充及删除个人资料；

Enter through the product booking page, click to select passengers, enter the selection page, click on personal information in the bottom left to search, correct, supplement, and delete personal information;

通过产品预订页面进入，选择为自己预订，再点击个人信息，进入选择页面，点击左下角个人资料，可查询、更正、补充及删除个人资料。

Enter through the product booking page, select to book for yourself, click on personal information to enter the selection page, click on personal information in the bottom left to search, correct, supplement and delete personal information.

3、登录您接受美亚提供的产品及服务所使用的美亚网页、APP、小程序、公众号等。

Log in to the Meiya website, APP, mini program, official account, etc. you use to accept the products and services provided by Meiya.

以上操作过程中，若有疑问，可拨打线上渠道客服热线或4006139139联系咨询工作人员。

If you have any questions during the above operation, please call the online customer service hotline or contact the consultation staff at 4006139139.

4、通过线下渠道接受美亚提供的产品及服务，请拨打客服电话4006139139寻求帮助，协助您查询、更正、补充或删除您的信息。

To receive products and services provided by Meiya through offline channels, please call customer service hotline 4006139139 for assistance to search, correct, supplement and delete your personal information.

（二）复制方式

        Copy Method

您可以通过以下方式复制您的信息：

You can copy your information in the following methods:

1、您可以通过“（一）查阅、更正、补充或删除”中列明的路径查询后复制您的个人信息。

You can copy your personal information following the path listed in "(1) Search, correct, supplement or delete".

（三）删除

         Delete

您可以通过“（一）查阅、更正、补充或删除”中列明的方式删除您的部分信息或注销账户删除您的全部信息。

You can delete some of your information or cancel your account to delete all of your information through the methods listed in "(1) Search, correct, supplement or delete".

在以下情形中，您可以拨打客服电话4006139139向我们提出删除个人信息的请求：

In the following situations, you can call customer service hotline 4006139139 to request us to delete personal information:

（1）如果我们处理个人信息的行为违反法律法规；

If our handling of personal information violates laws and regulations;

（2）如果我们收集、使用您的个人信息，却未征得您的明确同意；

If we collect and use your personal information without your explicit consent;

（3）如果我们处理个人信息的行为严重违反了与您的约定；

If our handling of personal information seriously violates our agreement with you;

（4）如果我们的处理目的已实现、无法实现或者为实现处理目的不再必要；

If our processing objectives have been achieved, cannot be achieved, or are no longer necessary to achieve;

（5）如果我们永久不再为您提供产品或服务，或者保存期限已届满。

If we permanently cease to provide you with products or services, or the storage period has expired.

若我们决定响应您的删除请求，我们还将同时尽可能通知从我们处获得您的个人信息的主体，要求其及时删除，除非法律法规另有规定，或这些主体获得您的独立授权。

If we decide to respond to your deletion request, we will also notify the parties who have obtained your personal information from us as much as possible and require them to delete it in a timely manner, unless otherwise provided by laws and regulations, or these parties have obtained your independent authorization.

当您或我们协助您删除相关信息后，因为适用的法律要求或安全技术原因，我们可能无法立即从备份系统中删除相应的信息，我们将安全地存储您的个人信息并将其与任何进一步处理隔离，直至备份更新时可以清除这些信息或实现匿名。

When you or we assist you in deleting relevant information, due to applicable legal requirements or security technology reasons, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and isolate it from any further processing until it can be cleared or anonymized during backup updates.

（四）改变或撤回您授权同意的范围

Change or withdraw the scope of your authorized consent

您可以通过以下方式改变或者撤回您授权我们收集和处理您的个人信息的范围：

You can change or withdraw the scope of your authorization for us to collect and process your personal information in the following ways:

您可以通过拨打客服电话4006139139进行修改，但请注意，对于部分类型的个人信息，例如实现美亚基本功能所必须的信息或者我们履行法律法规规定的义务所必需的信息，我们可能无法响应您改变授权范围的请求。当您撤回授权后，我们将不再处理相应的个人信息。但您撤回授权的决定，不会影响我们此前基于您的授权而开展的个人信息处理。

You can make modifications by calling customer service hotline 4006139139, but please note that for certain types of personal information, such as information necessary to implement basic functions of Meiya or information necessary for us to fulfill legal obligations, we may not be able to respond to your request to change the scope of authorization. After you withdraw your authorization, we will no longer process the corresponding personal information. But your decision to revoke the authorization will not affect the personal information processing we have previously conducted based on your authorization.

（五）注销账户或停止接受服务

Cancel account or stop receiving services

您可以通过以下方式申请注销您的账户及/或停止接受服务：

You may apply to cancel your account and/or stop receiving services through the following methods:

1、登陆您接受美亚提供的产品及服务所使用的手机客户端，通过“我的-设置-账户与安全-注销账户”提交账户注销申请；

Log in to the mobile device you use to receive products and services provided by Meiya, and submit an account cancellation application through "My- Settings- Account and Security- Account Cancellation";

2、登录您接受美亚提供的产品及服务所使用的美亚网站并选择联系客服，或登录您接受美亚提供的产品及服务所使用的手机客户端并选择“我的-我的客服-联系客服”（7*24小时）寻求帮助，协助您申请注销您的账户。

Log in to the Meiya website where you accept the products and services provided by Meiya and choose to contact customer service, or log in to the mobile device where you accept the products and services provided by Meiya and select "My-My Customer Service-Contact Customer Service" (7 * 24 hours) for assistance in your application to cancel your account.

3、通过线下渠道接受美亚提供的产品及服务，请拨打客服电话4006139139寻求帮助，协助您彻底清除您的个人信息并停止接受美亚的服务。

To receive products and services provided by Meiya through offline channels, please call customer service hotline 4006139139 for assistance in thoroughly clearing your personal information and stopping receiving Meiya's services.

在您主动注销账户或声明停止接受美亚的服务之后，我们将停止为您提供产品或服务，根据适用法律的要求删除您的个人信息，或使其匿名化处理。若删除个人信息从技术上难以实现的，我们会进行匿名化处理，或停止除存储和采取必要的安全保护措施之外的处理，但法律法规另有规定的除外。

After you voluntarily cancel your account or declare that you have stopped receiving Meiya's services, we will stop providing you with products or services, delete or anonymize your personal information in accordance with applicable laws. If it is technically difficult to delete personal information, we will anonymize it or stop processing other than storage and necessary security measures, except as otherwise provided by laws and regulations.

（六）约束信息系统自动决策

Constrain automatic decision-making in information systems

在某些业务功能中，我们可能仅依据算法在内的非人工自动决策机制做出决定。如果这些决定显著影响您的合法权益，您可以通过客服联系我们。

In certain business functions, we may only make decisions based on non-manual automatic decision-making mechanisms, including algorithms. If these decisions significantly affect your legitimate rights and interests, you can contact us through customer service.

（七）响应您的上述请求

In response to your above request

对于您或可能的您的监护人、近亲属及其他有权主体向我们提出上述请求，以及中华人民共和国法律与其他适用法律规定的您的相关个人信息权利，您可以通过第九部分的联系方式向我们发起投诉。我们将在15日内做出答复。

For the above requests to us made by you or your potential guardians, close relatives, and other authorized parties, as well as your relevant personal information rights stipulated by the laws of the People's Republic of China and other applicable laws, you can file a complaint with us through the contact information in Part 9. We will make a reply within 15 days.

为保障安全，您可能需要提供书面请求，或以其他方式证明您的身份。我们可能会先要求您验证自己的身份，然后再处理您的请求。我们将在15日内做出答复。

For security purposes, you may be required to provide a written request or otherwise prove your identity. We may request you to verify your identity before processing your request. We will make a reply within 15 days.

对于那些与您的身份不直接关联、无合理理由重复申请的信息、需要过多技术手段（例如，需要开发新系统或从根本上改变现行惯例）、给他人合法权益带来风险或者非常不切实际的请求，我们可能会予以拒绝。

We may reject the requests that are not directly related to your identity, repeatedly applied without reasonable reasons, requiring excessive technical means (such as in need to develop new systems or fundamentally changing current practices), posing risks to the legitimate rights and interests of others, or are highly impractical.

八、本政策的修订和通知

Revision and Notification of this Policy

我们会在必要时修改个人信息保护政策，请您理解，我们可能会适时修订本政策，我们将标注本政策最近更新的日期，并经公示后生效。未经您明确同意，我们不会削减您按照本政策所应享有的权利。对于重大变更，我们还会提供更为显著的通知（包括对于某些服务，我们会通过短信、电子邮件等方式发送通知，说明个人信息保护政策的具体变更内容）。请您经常回访本政策，以阅读最新版本。

Please understand that we shall modify our personal information protection policy as necessary, and revise this policy in a timely manner. We will mark the latest update date of this policy and it will take effect after it is made public. Without your explicit consent, we will not reduce your rights under this policy. For significant changes, we will also provide more significant notifications (including for certain services, we will send notifications via SMS, email, etc., explaining the specific changes in personal information protection policies). Please regularly follow up on this policy to get the latest version.

本政策所指的重大变更包括但不限于：

The significant changes referred to in this policy include but are not limited to:

1、我们的服务模式发生重大变化。如处理个人信息的目的、处理的个人信息类型、个人信息的使用方式等；

Significant changes in our service model. Such as the purpose of processing personal information, the type of personal information being processed, and the way personal information is used;

2、我们在所有权结构、组织架构等方面发生重大变化。如业务调整、破产并购等引起的所有者变更等；

Significant changes in our ownership structure, organizational structure, etc. Changes in ownership caused by business adjustments, bankruptcy mergers and acquisitions, etc;

3、个人信息共享、转移或公开披露的主要对象发生变化；

Changes in the main objects of personal information sharing, transfer, or public disclosure;

4、您参与个人信息处理方面的权利及其行使方式发生重大变化；

Significant changes in your right to participate in personal information processing and the way you exercise it;

5、我们负责处理个人信息安全的责任部门、联络方式及投诉渠道发生变化时；

Changes in the department responsible for handling personal information security, contact information, and complaint channels;

6、个人信息安全影响评估报告表明存在高风险时。

When the personal information security impact assessment report indicates a high risk.

九、如何联系我们

How to contact us

1、如您有任何与本政策相关的问题、意见或建议，您可以通过在线客服系统，或发送邮件至我们的客服邮箱service@meiya.com，或拨打我们的客服电话（4006-139-139）等多种方式与我们联系。

For any questions, opinions or suggestions related to this policy, you can use our online customer service system or send an email to our customer service email address: service@meiya.com, or call our customer service hotline (4006-139-139) and contact us with other methods.

2、我们还设立了数据安全暨个人信息保护委员会，有关您个人信息的权利请求，包括个人信息出境场合向境外接收方主张个人信息权利的请求，您均可以发送邮件至我们个人信息保护负责人的邮箱privacy@meiya.com与其联系。

We have also established a Data Security and Personal Information Protection Committee. Regarding your personal information rights requests, including requests to claim personal information rights from overseas recipients in the event of outbound personal information, you can send an email to our person in charge of personal information protection: privacy@meiya.com.

3、一般情况下，我们将在十五个工作日内回复。如果您对我们的回复不满意，特别是我们的个人信息处理行为损害了您的合法权益，您还可以向网信办、消费者保护协会等监管部门进行投诉，投诉方式如下：

Normally, we will reply within fifteen working days. If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also file a complaint with regulatory authorities such as the Cyberspace Administration and the Consumer Protection Association. The complaint method is as follows:

（1）国家网信办举报中心：www.12377.cn

Reporting Center of Cyberspace Administration of China: www.12377.cn

（2）消费者投诉举报电话：12315

Consumer complaint hotline: 12315

或者您还可以通过向广州市黄埔区人民法院提起诉讼以解决争议。

or you can file a lawsuit at the Huangpu District People's Court in Guangzhou to resolve the dispute.